Introduction

At MobiRide Eswatini, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ride-hailing services, mobile applications, and website (collectively, the "Services") in the Kingdom of Eswatini (Swaziland).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your personal data and how we will treat it. This policy is designed to comply with applicable data protection laws and regulations in Eswatini, as well as international best practices for data privacy.

Data Collection

To provide you with a seamless and safe ride-hailing experience, we collect various types of information. The information we collect includes:

Personal Information

When you register for an account, we collect personal information such as your name, email address, phone number, and profile picture. This information is essential for creating and managing your account, verifying your identity, and facilitating communication between you and drivers.

Location Data

We collect precise or approximate location data from your mobile device when you use our Services. This includes your current location, pickup location, and destination. Location data is collected when the app is running in the foreground or background and is used for ride tracking, safety features, and accurate fare calculation.

Transaction Details

We store information about your trips, including the date and time of each ride, the amount charged, the distance traveled, and payment method used. This information is necessary for processing payments, providing receipts, and resolving any disputes that may arise.

Device Information

We collect information about your device, including the hardware model, operating system and version, unique device identifiers, mobile network information, and the MobiRide app version you are using. This information helps us optimize the app's performance and troubleshoot technical issues.

Data Usage

We use the information we collect to power the MobiRide experience and provide you with safe, reliable transportation services. Here's how we utilize your data:

Safety

Monitor rides in real-time to ensure passenger and driver safety throughout Eswatini.

Support

Provide customer support, resolve disputes, and assist with lost items.

Service

Optimize pick-up and drop-off points and calculate fair pricing algorithms.

Communication

Send updates regarding your account, trip confirmations, and security alerts.

Data Sharing

We do not sell your personal data. We only share your information in the following circumstances:

With Drivers

To facilitate your ride, we share your first name, pickup location, and destination with the driver assigned to your trip. This information is necessary for the driver to locate you and complete the ride safely and efficiently.

Legal Requirements

We may disclose your information to law enforcement authorities, such as the Royal Eswatini Police Service, if required by applicable law, regulation, or legal process. This includes situations where disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests.

User Rights

You have control over your personal data. You have the following rights:

Access

You have the right to request a copy of the personal data we hold about you. You can access most of your personal data directly through your account settings in the MobiRide app.

Correction

You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you. You can update most of your information directly through your account settings.

Deletion

You have the right to request the deletion of your account and associated personal data. Please note that we may retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements. To submit a deletion request, use our account and data deletion page.

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